Governed agentic systems

I lead the delivery of AI-assisted integration programmes, pairing agentic tooling with human approval gates, evals and audit trails. The approach is proven in live testing on a large regulated migration and built on a decade of enterprise SAP integration. The interesting problem isn't whether AI can do delivery work. It's whether you can govern the change.

About

I design and lead how enterprise teams adopt AI-assisted delivery without losing the discipline that regulated environments demand. In practice that means governed delivery workflows, with scoped tools, human approval gates, evals and tracing, applied to real programme delivery. The foundation underneath is a decade of enterprise integration across SAP BTP, Integration Suite and S/4HANA in complex, regulated landscapes, which is exactly where the governance instincts come from.

Governed agentic deliveryAI evals & tracingSAP Generative AI DeveloperAnthropic Claude APICapgeminiNTT DATAGE AviationSAP BTPSAP Integration SuiteS/4HANARegulated / hybrid constraintsEnterprise architectureOps health & reliabilityHenley Business SchoolUniversity of Plymouth

Governed AI delivery, as it actually runs

Inventory-driventicketsInventoryticketsAI drafts,humans promoteAI drafts,humans gateTraceability& change controlTraceabilityPlan-vs-actualreportingPlan-vs-actual

    Inventory-driven tickets

    Delivery starts as a plan rather than a prompt. The interface inventory drives the epics and stories, decomposed into detailed tickets that an AI (or a developer in another timezone) can build from without a clarification call.

    AI drafts, humans promote

    AI drafts the standard artefacts (iFlows, documentation and test assets) from approved templates. Consultants review, complete sensitive mappings and promote. Nothing ships on a machine's say-so.

    Traceability & change control

    Every artefact traces back to its ticket and every change goes through controlled review, so the programme can always answer what changed, when and why.

    Plan-vs-actual reporting

    Live plan-vs-actual tracking keeps the team, the PM and the client looking at the same picture. Progress is reported as evidence rather than status calls.

    What I bring

    Integration deliveryAPI-firstEvent-drivenProduction reliabilityObservabilityCompliantAI-assistedScaffoldsValidation loopsOrchestrated end-to-endSW
    • A toolchain I built and now run. Each accelerator below exists because it removed a real delivery bottleneck, not because it demos well.
    • Turn discovery into repeatable delivery by standardising inventories, patterns and artefact packs so teams move faster with fewer missed requirements.
    • Reduce production risk by designing for observability, safe reprocessing and controlled change, so handover and steady-state support remain straightforward.
    • Accelerate build and testing safely through governed, prompt-assisted workflows (scoped tools, approval gates, traceability), keeping sensitive mapping and decisions under human control.

    Accelerators & skills

    How I deliver

    Discover

    Start with discovery to define boundaries, constraints and a workable target design, then baseline the interface inventory that becomes the single source for planning and AI-assisted scaffolding, while sensitive mapping stays under human control.

    InventoryConstraintsTarget designDelivery guardrails

    Design

    Architecture is informed decision-making rather than diagram drawing. I work in layered views from business capability down to runtime, and record every pattern choice (API-led, event-driven, hub-and-spoke) as a trade-off against latency, coupling, scale and cost. The test of a design is whether the decision can still be defended six months later.

    Business systemsIntegration layerConsumersERP1SaaS PlatformAPI Gateway2AI AgentsExternal Partners3Analytics

    Scaffold

    Scaffold the build through template-driven, tool-assisted delivery. AI drafts the standard scaffolds and artefacts, then consultants validate, complete sensitive mappings and promote into test through stage gates.

    Scoped tools & connectors

    Approved tools only, least-privilege access, and allowlisted connectors by environment.

    Inventory-driven context

    Structured inventories, constraints and canonical inputs shape what gets drafted, not free-form prompting.

    Human approval gates

    AI proposes; consultants review and approve based on risk, keeping sensitive mapping and requirements human-handled.

    Traceability & change control

    Decision context, artefact lineage and reviewable change sets across iterations, with clear provenance of inputs and approvals.

    Checkpoints & controls

    Adoption, cost and stability checkpoints plus readiness gates before scaling the approach across teams and waves.

    Validate

    Define success criteria up front, then validate through repeatable test assets (mocks, harnesses, Postman collections/scripts) and contract checks so edge cases surface early. Treat prompts and templates as versioned artefacts with review gates, and shape the platform approach around reliability, supportability and governance, including regulated constraints such as data residency, operational controls and auditability.

    Business SystemsIntegration LayerConsumersERP1SaaS PlatformDatabricksMapping / Model2API GatewayEvent Hub3AI AgentsPartners4Analytics

    Cutover & operate

    Drive go-live readiness through repeatable evidence from build and validation, supporting UAT and production readiness without relying on fragile one-off scripting. Keep maintainability and support in mind so solutions can be handed over cleanly into steady-state operations. Operate with observability patterns, safe change and reprocessing, reusing the same mock services and Postman assets to support triage and ongoing reliability.

    Discover
    Design
    Scaffold
    Validate
    Cutover
    Operate

    Highlights

    A production platform built and operated for a real community, with real members, real money and a production AI support agent.

    Wickham Wave

    Bespoke club operations app used by 50+ members to manage attendance, team assignment, scheduling, billing and role-based workflows across web, iOS and Android, including a production AI support agent answering member questions over WhatsApp.

    Dashboard
    Impact

    50+ active members weekly

    Billing admin reduced to near-zero. Gamification driving attendance streaks and friendly competition.

    WebiOSAndroid
    Core Workflows

    Attendance, scheduling & teams

    Waitlists, auto-promotion, recurring events, calendar sync and tactical auto assign teams.

    AI Support Agent

    WhatsApp agent, live on the club number

    Answers member questions grounded on club data, with a human-escalation path.

    Payments

    Stripe-powered billing

    Checkout, portal and webhooks with flexible pricing tiers.

    Access & Security

    Role-based access control

    Webhook verification, security headers and edge-level CSP.

    Gamification

    Awards, streaks & badges

    Milestone tracking with featured profile badges and attendance competition.

    Reliability & Ops

    Automated health checks

    Scheduled monitoring pipelines with safe retries and at-a-glance system status.

    Stack
    CloudflareSupabaseReactStripeCapacitor

    Technical details

    Platform & Mobile

    • Club website & native member app (iOS & Android via Capacitor)
    • Push notifications via APNs and FCM
    • Offline-capable with background sync
    • Deep linking and native text scale accessibility

    Events & Teams

    • Waitlists with automatic promotion on cancellation
    • Comments & reactions on events
    • Recurring event series with external calendar sync
    • Tactical formations and auto team assignment

    Payments

    • Stripe checkout, customer portal & webhook integration
    • Bank CSV import and reconciliation with statement text match
    • Guest billing options cash, bank transfer & contactless
    • Pricing tiers per-event with admin override capability

    Gamification

    • 48 awards across 8 categories
    • Streaks, milestones & play position tracking
    • Progress tracking & featured profile badges
    • Pin up to 3 badges to member profiles
    • Figma designed SVG badges

    Access & Security

    • Granular role-based access control
    • Edge-level security headers and content security policies
    • Webhook signature verification

    AI Support Agent

    • WhatsApp support agent live on the club's public number
    • Grounded on a scoped subset of club data, with no member-private access
    • Human-escalation path for anything outside its remit
    • Answers club questions, helps new joiners, points to payments and kit

    Ops & Monitoring

    • Automated health checks via scheduled pipelines
    • Reports persisted for historical tracking
    • At-a-glance system status dashboard

    Stack

    • Cloudflare Pages / D1 / Workers
    • Supabase Auth
    • React + Vite
    • Stripe REST API
    • Capacitor (iOS + Android)

    Platforms and tools used across enterprise delivery and side builds